Frequently Asked Questions
We only ship to Continental U.S. at this time. We also do not ship to PO Boxes, APOs or FPOs. Stay updated when we open to new locations by signing up for our email newsletter.
We will do our best to accommodate order modifications, address changes or cancellations; however, we cannot guarantee these changes once an order has been placed. For assistance, please reach out to us at support@roanfragrances.com
We accept returns within 14 days of delivery. Items must be returned with original packaging and in unused and unopened condition. Please reach out to support@roanfragrances.com
Yes, our Discovery Set allows you to sample all three Roots of a Nomad fragrances. Upon purchase, you'll also receive a $25 credit back for your chosen full-size fragrance.
Yes, we design our eau de parfum fragrances for longevity with a 20% fragrance oil concentration, ensuring that you enjoy a lasting and memorable scent experience throughout the day.
Absolutely! All of our fragrances are genderless. Our scents are a celebration of individuality and are crafted to be enjoyed by anyone who appreciates a unique and personal fragrance experience.
Yes, we define clean is being formulated without ingredients known to or suspected to cause harm to the user or to the environment. Our products are formulated in accordance with the recommendations set forth in the International Fragrance Association (IFRA) ingredient library. For a full list of the IFRA ingredient standards, please find out more here.
Yes we believe in ingredient transparency and even disclose ingredients that are usually considered proprietary. It’s your right to know exactly what you’re putting on your skin!
Yes, all of our products are certified to be cruelty-free and vegan as certified by PETA and Leaping Bunny.
We are committed to sustainability. Our products are crafted with high-quality, sustainably sourced ingredients and filled in a facility that aims to minimize its carbon footprint through solar energy. Our packaging is right-sized and environmentally friendly, and we offer a complementary glass bottle recycling program post-purchase. However, we understand our work is never done and that there is always more to do. Sign up for our newsletter to get updated on our pledge to our world and community!
Absolutely! We encourage you to participate in our bottle recycling program. Simply email us at contact@roanfragrances.com for a complimentary shipping label and we will recycle the glass bottle for you!
Reach out to us here!